FREQUENTLY ASKED QUESTIONS
Q: WHAT MAKES MISS MAID THE PREFERRED CLEANING SERVICES PROVIDER?
A: Miss Maid is a professional residential and commercial cleaning and housekeeping company that expanded its footprint in the United States following the successful implementation of its business model and brand in the United Kingdom.
We are passionate to clean and serve our customers so no customer is left behind. That is what makes Miss Maid one of the best!
Q: WHO ARE MISS MAID’S HOUSEKEEPERS AND HOW ARE THEY CHOSEN?
A: Miss Maid understands the importance that our team plays for the sustainability of our business and our team understands the importance of meeting our customers’ needs.
Once employed, our team members are provided intensive orientation and training for the various specialized cleaning services offered by Miss Maid.
Q: WHAT DO I NEED TO DO TO RECEIVE A FREE ESTIMATE AND BOOK A CLEANING SERVICE?
A: Obligation free estimate and booking of services are made available to our customers via our interactive web-form or by calling us. Subsequently the process will seamlessly take you through the steps in the blink of an eye and you will receive a confirmation for your cleaning appointment.
Q: WHAT IS YOUR CANCELLATION AND RESCHEDULING POLICY?
A: In the event you need to reschedule or cancel your cleaning appointment we require two business day notice in advance before the service is due to take place.
Cancellation fees may apply in case we do not receive rescheduling or cancelation notice two business days prior to the scheduled service. For full details please refer to our Terms and Conditions.
Q: WHAT FORMS AND TYPES OF PAYMENT DO YOU ACCEPT?
A: We gladly accept all major credit/debit cards, cash and personal cheques.
Payment is due at the time of services. We require credit/debit card on file to secure your booking.
Q: WHAT IF SOMETHING GETS DAMAGED OR BROKEN DURING THE HOME CLEANING?
A: Miss Maid’s employees are fully trained to perform their work professionally and diligently to ensure our customers’ belongings are in safe hands and handled properly.
As a professional company we are fully insured against such accidents. We take responsibility unlike some of our competitors if something gets damaged as a result of an accident caused by Miss Maid’s operatives.
FROM OUR BLOG