FREQUENTLY ASKED QUESTIONS
Q: WHAT MAKES MISS MAID THE PREFERRED CLEANING SERVICE PROVIDER?
A: Miss Maid is a professional residential and commercial cleaning and housekeeping company that expanded its footprint in the United States following the successful implementation of its business model and brand in the United Kingdom.
We are passionate about cleaning and serving our customers.
Q: WHO ARE MISS MAID’S HOUSEKEEPERS AND HOW ARE THEY CHOSEN?
A: We understand the importance that our team plays for the sustainability of our business and our team understands the importance of meeting our customers’ needs.
Once employed, our team members are provided with intensive orientation and training for the variety of cleaning services that we offer.
Q: WHAT DO I NEED TO DO TO RECEIVE AN ESTIMATE AND BOOK A SERVICE?
A: Obligation free estimates are made available to our customers via our interactive web-form or by calling us. Subsequently if you decide to book the service, the process will seamlessly take you through the steps in the blink of an eye and you will receive a confirmation for your cleaning appointment.
Q: WHAT IS YOUR CANCELLATION AND RESCHEDULING POLICY?
A: In the event you need to reschedule or cancel your cleaning appointment we require two business day notice in advance before the service is due to take place.
Cancellation fees may apply in case we do not receive rescheduling or cancellation notice two business days prior to the scheduled service. For full details please refer to our Terms and Conditions.
Q: HOW CAN I PAY?
A: We gladly accept all major credit/debit cards, cash and personal cheques.
Payment is due on completion of the services.
Q: WHAT IF SOMETHING GETS DAMAGED OR BROKEN DURING THE HOME CLEANING?
A: Miss Maid’s employees are fully trained to perform their work professionally and diligently to ensure our customers’ belongings are in safe hands and handled properly.
As a professional company we are fully insured against such accidents. We take responsibility unlike some of our competitors if something gets damaged as a result of an accident caused by Miss Maid’s operatives.
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