FREQUENTLY ASKED QUESTIONS
Q: WHAT MAKES MISS MAID THE PREFERRED CLEANING SERVICES PROVIDER?
A: Miss Maid is a professional residential and commercial cleaning and housekeeping company that expanded its footprint in the United States following the successful implementation of its business model and brand in the United Kingdom.
We are passionate about cleaning and serving our customers. We personalize their experience. We love our customers.
Q: WHO ARE MISS MAID’S HOUSEKEEPERS AND HOW ARE THEY CHOSEN?
A: Miss Maid understands the importance of having well motivated and trained housekeepers. Before joining us, each apprentice goes through vigorous interviews and background checks. Comprehensive orientation and in-house training is provided with strict company guidelines and achievements.
Q: WHAT DO I NEED TO DO TO RECEIVE AN ESTIMATE AND BOOK A CLEANING SERVICE?
A: Obligation free estimate and booking of services are made available to our customers via our interactive web-form or by calling us. Subsequently the process will seamlessly take you through the steps in the blink of an eye and you will receive a confirmation for your cleaning appointment.
Q: WHAT IS YOUR CANCELLATION AND RESCHEDULING POLICY?
A: In the event you need to reschedule or cancel your cleaning appointment we require at least two business days notice before the service is due to take place.
Alternatively, cancellation fees may apply.
Q: WHAT FORMS AND TYPES OF PAYMENT DO YOU ACCEPT?
A: We gladly accept all major credit/debit cards, cash and personal cheques.
Payment is due at the time of services. We require credit/debit card on file to secure your booking.
Q: WHAT IF SOMETHING GETS DAMAGED OR BROKEN DURING THE HOME CLEANING?
A: Miss Maid’s employees are fully trained to perform their work professionally and diligently to ensure our customers’ belongings are in safe hands and handled properly.
As a professional company we are fully insured against such accidents. We take responsibility unlike some of our competitors if something gets damaged as a result of an accident caused by Miss Maid’s operatives.
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